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Error creating a Project through iBridge


Paul Alexander
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Hello

Not sure if this is a Project Manager or a Service Manager issue, but we're trying to create a Project from a SR using the iBridge (which has worked before a lot of times...) however on this one particular item, we're getting this error:

 

image.thumb.png.caa2510acd15315cabb5a3389ea4179e.png

 

The thing is, the ProjectID can't be changed or set to anything different so I'm not sure what's happened:

 

image.png.25ab2401230980a26f58beeae695eaea.png

 

Not sure if it'll help anyone take a look but the SR in question is SR00046107

 

Any ideas please?

 

thanks

 

 

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6 minutes ago, alextumber said:

My initial guess is that it's failing to create the project

Your guess is correct! :) 

The project failed to create (strangely the create project API was successful!?)

Here is why:
 

2018-08-18 19:49:42Z [INFO]:[PROFILE]:[10136] Method Call: data:entityAddRecord (20945572025)
2018-08-18 19:49:42Z [INFO]:[SYSTEM]:[10136] Using application context: com.hornbill.projectmanager
2018-08-18 19:49:42Z [ERROR]:[SYSTEM]:[10136] XMLMC Request Failed: The text size provided (262 characters) is greater than the maximum allowable size of 255 characters for column h_quality_statement
2018-08-18 19:49:42Z [ERROR]:[PROFILE]:[10136] data:entityAddRecord() Method call results: failure (414629888 B, 2 ms, -24 kB, 0 ms, 0 kB)
2018-08-18 19:49:42Z [ERROR]:[COMMS]:[6956] Operation[data:entityAddRecord] The text size provided (262 characters) is greater than the maximum allowable size of 255 characters for column h_quality_statement
2018-08-18 19:49:42Z [ERROR]:[SCRIPT]:[6956] nodeName: Add Entity: Projects; nodeId: 9560a672-a432-416b-9a81-f89f2ee02542; "EspMethodCall:invoke: Operation[data:entityAddRecord] The text size provided (262 characters) is greater than the maximum allowable size of 255 characters for column h_quality_statement"

 

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@Paul Alexander what about the name, description and scope params? 

 

The reason I ask is that the code is set to truncate all 4 fields in exactly the same way. If there is a problem with quality statement then presumably the other input params will have the same issue. It should say in the server service log in the Admin Tool what is happening.

 

Alex

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@Paul Alexander - ok. I have restarted the process now (successfully) The variable for project scope was also causing issues. So Project Scope and Quality Statement with the newly created project are empty so you might want to update those...

Really, don't worry about the logs, that's why you have Hornbill Premier Success ;) 

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