colind Posted July 31, 2018 Share Posted July 31, 2018 Hi This morning 2 of our team are unable to log-in to Hornbill with the following error message : Any advice greatly appreciated Many Thanks Link to comment Share on other sites More sharing options...
Victor Posted July 31, 2018 Share Posted July 31, 2018 @colind this happens because the affected users have the "Hornbill Service Manager System Role" assigned to them. This role, as the name implies, is a system role and, as mentioned in the description, should not be assigned to users. Please log into your instance with a user having the appropriate rights and remove this role from the affected users. Link to comment Share on other sites More sharing options...
colind Posted July 31, 2018 Author Share Posted July 31, 2018 Hi Victor Many Thanks, the users affected can now log-in. Is this a historical issue, or just affected users on latest release. I cant believe the 2 users in question were allocated the role yesterday Thanks Link to comment Share on other sites More sharing options...
Victor Posted July 31, 2018 Share Posted July 31, 2018 Just now, colind said: Is this a historical issue Yes, it was fixed during recent updates focused on security hardening. Link to comment Share on other sites More sharing options...
Victor Posted August 1, 2018 Share Posted August 1, 2018 Link to comment Share on other sites More sharing options...
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