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Stop email notifications going to analysts


HGrigsby
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Hi

I have been asked a few times if it is possible to prevent some analysts getting emails every time a call is logged?

We have a team who have one person allocating the requests out to the team members but the whole team get an email whenever a call is logged.  They really only want to see emails about the ones that are assigned to them and not all the tickets.

If there was an "opt-out" button it would be useful, I am sure this has been written about before, but I can't find it today.   Even if there is a way of turning off the assign email by changing the BPM it would help.  Any suggestions gratefully received.

thanks Helen

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