HGrigsby Posted July 5, 2018 Posted July 5, 2018 Hi I have been asked a few times if it is possible to prevent some analysts getting emails every time a call is logged? We have a team who have one person allocating the requests out to the team members but the whole team get an email whenever a call is logged. They really only want to see emails about the ones that are assigned to them and not all the tickets. If there was an "opt-out" button it would be useful, I am sure this has been written about before, but I can't find it today. Even if there is a way of turning off the assign email by changing the BPM it would help. Any suggestions gratefully received. thanks Helen
Victor Posted July 5, 2018 Posted July 5, 2018 14 minutes ago, HGrigsby said: I am sure this has been written about before, but I can't find it today Here: @HGrigsby this is still work in progress but I have added all interested parties to the change and chased this internally.
HGrigsby Posted July 5, 2018 Author Posted July 5, 2018 Thanks Victor - I even commented on the original post! I keep being asked for it though so thanks for the chase up. Helen
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