Stop email notifications going to analysts

[HGrigsby]

Hi

I have been asked a few times if it is possible to prevent some analysts getting emails every time a call is logged?

We have a team who have one person allocating the requests out to the team members but the whole team get an email whenever a call is logged.  They really only want to see emails about the ones that are assigned to them and not all the tickets.

If there was an "opt-out" button it would be useful, I am sure this has been written about before, but I can't find it today.   Even if there is a way of turning off the assign email by changing the BPM it would help.  Any suggestions gratefully received.

thanks Helen

[Victor]

14 minutes ago, HGrigsby said:

I am sure this has been written about before, but I can't find it today

Here: 

@HGrigsby this is still work in progress but I have added all interested parties to the change and chased this internally.

[HGrigsby]

Thanks Victor - I even commented on the original post!  

I keep being asked for it though so thanks for the chase up.

Helen