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Cancel Function Introduced to Unauthorised Users With Update

Michael Sharp

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Since the most recent update to Service Manager, one of my users now sees the Cancel Ticket function however they are unauthorised to do this (and never had this before).  This seems to be present on new tickets raised but not on historical tickets.  Further to this, the cancel function fortunately doesn't work properly for this user but is a concern for me.

Please can someone have a look at this?  At this point is a cosmetic issue but would prefer peace of mind on this.



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