Max Williams Posted July 2, 2018 Share Posted July 2, 2018 I was wondering why FAQs are linked with Services in Service Manager. When logging an Incident or Service Request ticket and selecting a Service, an FAQ associated with the Service will not appear. However, when typing a summary and description for when logging a ticket, it will pull through any FAQ containing the wording that's in the description and summary field (see below). Link to comment Share on other sites More sharing options...
Steven Boardman Posted July 3, 2018 Share Posted July 3, 2018 @Max Williams i think the answer to this one is in the above post. Link to comment Share on other sites More sharing options...
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