Max Williams Posted July 2, 2018 Posted July 2, 2018 I was wondering why FAQs are linked with Services in Service Manager. When logging an Incident or Service Request ticket and selecting a Service, an FAQ associated with the Service will not appear. However, when typing a summary and description for when logging a ticket, it will pull through any FAQ containing the wording that's in the description and summary field (see below).
Steven Boardman Posted July 3, 2018 Posted July 3, 2018 @Max Williams i think the answer to this one is in the above post.
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