Charlie Jones Posted July 2, 2018 Share Posted July 2, 2018 Hi, Just wondering if there is a way to split tickets up? For example, we have a request come in that is for two people so ideally this should be two separate requests where the customer is two different people. Is there a way to do this in the Service Manager ? kind regards, Charlie Link to comment Share on other sites More sharing options...
Lyonel Posted July 2, 2018 Share Posted July 2, 2018 Why not creating another ticket using the "Linked request" option? By doing so, you can copy across a lot of things, and still have 2 calls for 2 customers Link to comment Share on other sites More sharing options...
HHH Posted July 2, 2018 Share Posted July 2, 2018 Have one of them customer and the other as Impacted using the connections function Link to comment Share on other sites More sharing options...
lomixture Posted July 2, 2018 Share Posted July 2, 2018 Or add the affected parties as members so they can both view it, if you're not worried about whose job list it appears in? Link to comment Share on other sites More sharing options...
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