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Email Formating when Call updated


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Apologies if there is already a thread about this but searching using the words email and format brings back lots of entries.

When a user emails an update to a ticket and then the subsequent email update notification goes out to the team it has no formatting.  It's been like this since day one for us.  How do I correct this?  It looks horrible.




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2 minutes ago, clampj said:

Surely it cant be that hard to fix?

Actually it might look simple enough but it isn't unfortunately... I do understand it looks a bit ... well... rubbish :D .. and no workarounds I'm afraid... but I think progress on this is quite advanced now. 

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