Email Formating when Call updated

[clampj]

Hi

Apologies if there is already a thread about this but searching using the words email and format brings back lots of entries.

When a user emails an update to a ticket and then the subsequent email update notification goes out to the team it has no formatting.  It's been like this since day one for us.  How do I correct this?  It looks horrible.

Thanks

J

[Victor]

@clampj indeed it was raised on several occasions... iirc, there is some work being done to improve this area...
 

 

[clampj]

Thanks for the reply VIctor

Wow!  That was in January!  Surely it cant be that hard to fix?

Are there any workaround's available?  Its not great for those with visual impairments

Thanks

J

[Victor]

2 minutes ago, clampj said:

Surely it cant be that hard to fix?

Actually it might look simple enough but it isn't unfortunately... I do understand it looks a bit ... well... rubbish  .. and no workarounds I'm afraid... but I think progress on this is quite advanced now.