Stuart Riddell Posted June 8, 2018 Share Posted June 8, 2018 When setting up the Contact details for the Customer & Service Portals and a new language is added to the system, the details are not copied across. Consequently, each one has to be changed from the Hornbill defaults to ours. The only way to do this is: Login as English (British). Set up the details on Home > System > Manage Portals > Customise Customer Portal & Customise Service Portal. Change my language to the next one in the list. Log out Log back in again (in a language that I might not be able to read natively) Repeat steps 2 to 5 for the next 15 languages. This is tedious & time consuming in the extreme. Fortunately, we spotted this before it went live to our Customers but it could have been very embarrassing. It's not what we would have expected since there are no Language options on the configuration page. It needs to have the same options as FAQs where the language can be selected & updated individually. Or at very least, a warning where multiple languages are involved. Link to comment Share on other sites More sharing options...
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