I have a problem with my account

[Sarah Arrindell]

I was logged in this morning and all of a sudden I was logged out. I receive a message that my account is suspended but when I login as Admin it is indeed active. 

[Victor]

@Sarah Arrindell I moved your post here (System Administration) as it is not a "Switch On" related query/issue... I'll have a look and get back to you shortly.

[Victor]

@Sarah Arrindell if a user tries to log in several times unsuccessfully, the account gets temporarily suspended. Is your account still suspended, does the issue still occur? The events logs show the system was unable to validate the credentials which indicates a wrong username and/or password...

[Sarah Arrindell]

My username is SArrindell and I had changed my password to see if that was the issue but it didn't work. Maybe it wasn't saving my new password. I have just reset it again and now it is working!!! Did you do anything? 

I was getting a mismatch earlier. It kept saying I was suspended when I wasn't. 

[Sarah Arrindell]

Actually I lie, now when I login as me (SArrindell) it logs into my colleagues account

 

[Victor]

2 minutes ago, Sarah Arrindell said:

Did you do anything?

No. I am not even able to since we don't have credentials for your instance.

1 minute ago, Sarah Arrindell said:

now when I login as me (SArrindell) it logs into my colleagues account

What is your colleague account? Are you aware of changes you made to your account (sarrindell) this morning around 09:30? (it looks like teh email address was changed) Was it yourself?

[Sarah Arrindell]

I found the issue. My colleagues account had my username in their email field. I am now able to login to all sites (service, admin and live) 

Thank you for your fast response.

S x 

[Sarah Arrindell]

1 minute ago, Victor said:

No. I am not even able to since we don't have credentials for your instance.

What is your colleague account? Are you aware of changes you made to your account (sarrindell) this morning around 09:30? (it looks like teh email address was changed) Was it yourself?

I didn't think I did. I did reset his password. Weird but I guess we can put this down to user error :-) x

[Victor]

12 minutes ago, Sarah Arrindell said:

My colleagues account had my username in their email field.

Then this is what I have seen in the logs happening at 09:30 this morning and this is why the authentication failed... My bad I misread the log entry I thought the changes were made on your account but not his/her (amancini)

12 minutes ago, Sarah Arrindell said:

I found the issue.

Happy to hear is sorted then  

[Michael Wrightson]

One of my co-workers is having the same issue, I have deleted and recreated his account, but when we try to log in as him is comes up with account suspended @NadeemMazhar is there something I am missing?

[Michael Wrightson]

30 minutes ago, Michael Wrightson said:

One of my co-workers is having the same issue, I have deleted and recreated his account, but when we try to log in as him is comes up with account suspended @NadeemMazhar is there something I am missing?

[Michael Wrightson]

Have removed mobile device off account and now with password reset and account active getting the above.

[Victor]

1 hour ago, Michael Wrightson said:

I have deleted and recreated his account

@Michael Wrightson just to confirm, did you delete or archive the account? 

[Michael Wrightson]

Deleted and recreated

[Victor]

@Michael Wrightson I have sent you a PM where I explained where the issue is.

EDIT: for anyone reading this, the issue was caused by multiple users sharing the same email address.