Sarah Arrindell

Hi Keith, Yes, I confirm the emails are now coming in. Thank you for your quick response. S x

Since yesterday any email sent to our hornbill mailbox are not received. Emails are however working outbound. I have checked no changes have been made to my mailbox settings. Could I get some assistance with this please?

Thanks Keith!

Good Morning, Our instance of HB is not working for any of our analysts this morning. I updated service manager as at first we could not login but now we can login but cannot access our requests. In admin I am also unable to load any page. Sarah.

I didn't think I did. I did reset his password. Weird but I guess we can put this down to user error :-) x

I found the issue. My colleagues account had my username in their email field. I am now able to login to all sites (service, admin and live) Thank you for your fast response. S x

Actually I lie, now when I login as me (SArrindell) it logs into my colleagues account

My username is SArrindell and I had changed my password to see if that was the issue but it didn't work. Maybe it wasn't saving my new password. I have just reset it again and now it is working!!! Did you do anything? I was getting a mismatch earlier. It kept saying I was suspended when I wasn't.

I was logged in this morning and all of a sudden I was logged out. I receive a message that my account is suspended but when I login as Admin it is indeed active.