Giuseppe Iannacone Posted April 12, 2018 Share Posted April 12, 2018 it seems like there is an issue with email routing rules. an email has been applied to a closed case even if this option is disabled (as far as i understand) Link to comment Share on other sites More sharing options...
Victor Posted April 12, 2018 Share Posted April 12, 2018 @Giuseppe Iannacone can you post a screenshot of the routing rule configuration for updates, please? Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted April 12, 2018 Author Share Posted April 12, 2018 3 minutes ago, Victor said: @Giuseppe Iannacone can you post a screenshot of the routing rule configuration for updates, please? Link to comment Share on other sites More sharing options...
Victor Posted April 12, 2018 Share Posted April 12, 2018 @Giuseppe Iannacone seems something not working correctly. I asked our dev team to look into this. Link to comment Share on other sites More sharing options...
Guest Ehsan Posted April 13, 2018 Share Posted April 13, 2018 Hi @Giuseppe Iannacone, Thank you for bringing this to our attention. This has now been fixed and will be available as a Service Manager App update (build 1203 or higher) in the week commencing 16th April. Thanks, Ehsan Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted April 13, 2018 Author Share Posted April 13, 2018 3 hours ago, Ehsan said: Hi @Giuseppe Iannacone, Thank you for bringing this to our attention. This has now been fixed and will be available as a Service Manager App update (build 1203 or higher) in the week commencing 16th April. Thanks, Ehsan thank you for the quick reply, I appreciate it. Link to comment Share on other sites More sharing options...
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