Email applied automatically to closed requests

[Giuseppe Iannacone]

it seems like there is an issue with email routing rules. an email has been applied to a closed case even if this option is disabled (as far as i understand)

[Victor]

@Giuseppe Iannacone can you post a screenshot of the routing rule configuration for updates, please?

[Giuseppe Iannacone]

3 minutes ago, Victor said:

@Giuseppe Iannacone can you post a screenshot of the routing rule configuration for updates, please?

[Victor]

@Giuseppe Iannacone seems something not working correctly. I asked our dev team to look into this.

[Guest Ehsan]

Hi @Giuseppe Iannacone,

Thank you for bringing this to our attention. This has now been fixed and will be available as a Service Manager App update (build 1203 or higher) in the week commencing 16th April.

Thanks,

Ehsan

[Giuseppe Iannacone]

3 hours ago, Ehsan said:

Hi @Giuseppe Iannacone,

Thank you for bringing this to our attention. This has now been fixed and will be available as a Service Manager App update (build 1203 or higher) in the week commencing 16th April.

Thanks,

Ehsan

thank you for the quick reply, I appreciate it.