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5 star rating on feedback custom questions?


Lyonel
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Hi again,

This is going to sound really silly but you would not believe how many people do NOT read what is on the screen...

Basically, all our services have a feedback form setup with 3 additional questions. Each question can be answered with a radio button for a value from 1 to 5 (1 being very dissatisfied and 5 being very satisfied)

Despite changing the case and text, users keep getting it wrong...

Would it be possible to have the 5 star rating mechanism available for custom questions too? All we would store is the value from 0 to 5 (just like you currently do with the rating field).

image.png.0258faad0a8fa2fc39a168d1733b455d.png

This change would make it straight forward for all our users (especially the ones who do not speak English very well) and prevent many mistakes and wasted time (as we IT have to follow up for every dissatisfied survey coming back).

Thanks in advance for your feedback!

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