samwoo Posted February 28, 2018 Share Posted February 28, 2018 Hi, We have a Wiki Markup for [ code ], but i'm just wondering if we could have one for [ quote ] ? So what i was thinking was having some options available.. Simple Quote: To simply put text in a nicely formatted text box, if you are quoting a message from someone, say from Skype for Business or when responding to an email they sent into Hornbill etc. [ quote ] [ /quote ] Simple Quote with free text: To simply put text in a nicely formatted text box along with another box on top to include the custom text, if you are quoting a message from someone, say from Skype for Business or when responding to an email they sent into Hornbill etc. [ quote text="Message from Bob" ] [ /quote ] [ quote text="Question 1" ] [ /quote ] [ quote text="Question 2" ] [ /quote ] [ quote text="Victor" ] [ /quote ] Quote from timeline I think I raised this already in another post somewhere on the forums but the ability to quote a timeline post which can be directed to the Email functionality, Comment functionality or Update Timeline funcitonality. This would populate with the name of the user we are quoting, the time and date etc. Just throwing this out there as I am currently using [ code ] [ /code ] To quote people and it isn't very pretty or easy to read. And with the inclusion of being able to send Wiki Markup formatting via emails, this is quite important for when a customer comes to read it via email or the Portal. Thanks, Samuel Link to comment Share on other sites More sharing options...
Guest Chaz Posted February 28, 2018 Share Posted February 28, 2018 @samwoo [ blockquote ] is already supported, although not with the ability to add text as you've put it. Will mention it to the relevant team and see if it's something we could consider. Link to comment Share on other sites More sharing options...
samwoo Posted February 28, 2018 Author Share Posted February 28, 2018 Just now, Chaz said: @samwoo [ blockquote ] is already supported, although not with the ability to add text as you've put it. Will mention it to the relevant team and see if it's something we could consider. OMG I had no idea *gasp* - it looks gooood. I was just looking at the Wiki Markup document on the Wiki and it's not there, hidden feature? Are there any other new Wiki Markup codes that are not showing on the Wiki? Many thanks, Samuel Link to comment Share on other sites More sharing options...
Daniel Dekel Posted February 28, 2018 Share Posted February 28, 2018 Hi @samwoo, sorry but is not hidden anymore . I've now updated our WiKi documentation and you can see Blockquote and also an extra one that was not documented Nowiki. Thanks, Daniel. Link to comment Share on other sites More sharing options...
samwoo Posted February 28, 2018 Author Share Posted February 28, 2018 Hi @Daniel Dekel, Nice one, thanks! Right so I hope that my other request for being able to Quote from timeline/workspace/email can be the main highlight for this post. Many thanks, Samuel Link to comment Share on other sites More sharing options...
Daniel Dekel Posted February 28, 2018 Share Posted February 28, 2018 @samwoo, with Timeline I understand, but email... would that be similar to "share"? it will open a new email popup with the comment or post you wanted to quote? Link to comment Share on other sites More sharing options...
samwoo Posted February 28, 2018 Author Share Posted February 28, 2018 1 hour ago, Daniel Dekel said: @samwoo, with Timeline I understand, but email... would that be similar to "share"? it will open a new email popup with the comment or post you wanted to quote? I guess what I meant to say was to be able to "reply" to an email a customer may have sent that was applied to a ticket via email routing, or a customer timeline update. I'm just thinking about how this would work with existing email templates or snippets... How about having it so against a post in the timeline where if post = "Email Routing" OR post = "Customer Update" then add an option to "Reply" to it from within the post itself. We could then also define snippets the same way we do normally, but with the inclusion of having a variable to pull the content of the Post in the Timeline into it. A similar thing could be applied to Workspace Comments where a user can quote what someone has said and it automatically encloses their response in a [ blockquote ] I hope i'm making sense, i've been rewriting this for 10 mins :O Thanks, Samuel Link to comment Share on other sites More sharing options...
Daniel Dekel Posted March 1, 2018 Share Posted March 1, 2018 Hi @samwoo, I think is a good idea... or ideas. Let me discuss it with the guys over here... I'll come back to you. Thanks, Daniel 1 Link to comment Share on other sites More sharing options...
samwoo Posted March 1, 2018 Author Share Posted March 1, 2018 Thanks @Daniel Dekel - much appreciated Link to comment Share on other sites More sharing options...
samwoo Posted April 27, 2018 Author Share Posted April 27, 2018 Hi @Daniel Dekel, I've been using the blockquotes quite a lot, it really makes the information more readable. However it doesn't seem to cater for gaps between paragaphs / sentences... see below: becomes On another note, I wondered if blockquotes in emails could be looked at as well as it shows the text as it is inputted, and not the text as it's formatted. Many tanks, Samuel Link to comment Share on other sites More sharing options...
samwoo Posted April 27, 2018 Author Share Posted April 27, 2018 Quote WiKi mark-up now accepts properties for Bloackquote. actor and date. usage: [blockquote|actor:Daniel|date:2015-03-06T16:46:08Z]some text[/blockquote] Oh yes and another thing, can this information be added to the Wiki as well? Link to comment Share on other sites More sharing options...
Daniel Dekel Posted April 27, 2018 Share Posted April 27, 2018 Hi @samwoo, I'll look in to the line break problem, it should be simple to fix. Regarding the wiki for the email, i'll speak to the platform team as this is a separate implementation. We'll get back to you about this. Thanks, Daniel. Link to comment Share on other sites More sharing options...
samwoo Posted November 14, 2022 Author Share Posted November 14, 2022 Hi @Daniel Dekel, I know this is an old post... but I had been trying to find out what properties blockquote would take, as the Wiki hasn't been updated to include this. Please can |actor: and |date: properties be described on the Wiki Markup page? Thanks, Samuel Link to comment Share on other sites More sharing options...
Daniel Dekel Posted November 15, 2022 Share Posted November 15, 2022 Hi @samwoo, I've just updated our WiKi document with the properties you can use here: https://wiki.hornbill.com/index.php?title=Wiki_Markup#Blockquote Hope it helps, Thank you, Daniel. 1 Link to comment Share on other sites More sharing options...
samwoo Posted November 15, 2022 Author Share Posted November 15, 2022 Thanks Daniel - much appreciated. The display as doesn't seem to render the blockquote, properly so might be a limitation of the wiki? Link to comment Share on other sites More sharing options...
Daniel Dekel Posted November 16, 2022 Share Posted November 16, 2022 Hi @samwoo, You are right, normal WiKi doesn't support this kind of syntax so it didn't work in our own wiki documentation site . I've changed it to visualize a similar output. But in Hornbill it does work. Thanks, Daniel. Link to comment Share on other sites More sharing options...
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