SLA widget

[Tristan Monk]

hi there

I would like to be able to create a COUNT widget for any requests (service or incident) that breech current SLA settings? Could someone please point me in the right direction please.

Many thanks

Tristan

[m.vandun]

Hi,

Take a look at this thread:

 

[Tristan Monk]

Hi, that's very useful - and in fact I have managed to create a simple count of breached SLAs etc. the example in the thread is great but I would like to do the same but getting the data direct and not from a wallboard.. i'm guessing this is easier! Many thanks, Tristan

[Steven Boardman]

@Tristan Monk

There are quite a few examples on the sandbox of count type widget

you can login as: grahamc current password: H0rnbill to admin.hornbill.com/demo to take a look at the attributes. 

If you are interested in those which have breached say fix then looking for those where h_withinfix=0 should get you what you need.  If you want this to be a single always cumulative figure then don't put any date params around it, but if you want it to be for today, the current month etc then you may need to add something like:  (DATE_SUB(NOW(), INTERVAL 1 MONTH) >= h_datelogged) into your widget conditions

Steve

[Tristan Monk]

Many thanks Steve & all - much app.