Everton1878 Posted December 7, 2017 Share Posted December 7, 2017 Hi, Is anyone else having issues accessing their instance at the moment? We've been having problems for the last 15 minutes or so, we'll try to load the page, it goes to our federation server and then we get a hornbill error page up My colleague has managed to access the admin portal and is looking at the SSO profile but it is running very slowly and generating errors Some of the error messages I've been getting on the live and service portals are Invalid authentication source Unable to Establish a session: The specified portal is not defined on the system Unable to Estabilish a session: Unable to load the security context. There is no record of the specified account [service] on this system Failed to initialize application FlowCode Exception (com.hornbill.core/flowcode/fc_ops/guestInitaliseData): nodeName: Get Translation Strings; nodeId: 409d3d19-0c7f-4815-833d-dcadc2ef3c64; At 161/1: "Uncaught EspMethodCall::invoke: Operation[session::getApplicationStrings] You do not have any rights to access the database: swdata" throw(e); _fc_node_exec_409d3d19_0c7f_4815_833d_dcadc2ef3c64 Link to comment Share on other sites More sharing options...
Everton1878 Posted December 7, 2017 Author Share Posted December 7, 2017 linked to I had those sorts of errors first and then closed and reopened my browser Link to comment Share on other sites More sharing options...
Everton1878 Posted December 7, 2017 Author Share Posted December 7, 2017 I did a serviceability check and it failed on the database connection, I waited 2 minutes as I suggested and did it again This time everything checked out but we still can't access our instance Link to comment Share on other sites More sharing options...
Victor Posted December 7, 2017 Share Posted December 7, 2017 @Everton1878 @Gary@ADL just to confirm we are aware of the issue, we are working to have the service restored... I have locked this topic (https://community.hornbill.com/topic/11810-errors-loading-and-sso/) as it is the same issue ad we will post further updates on this one... Link to comment Share on other sites More sharing options...
Everton1878 Posted December 7, 2017 Author Share Posted December 7, 2017 thanks @Victor Link to comment Share on other sites More sharing options...
Victor Posted December 7, 2017 Share Posted December 7, 2017 @Everton1878 @Gary@ADL may I ask to try again now, please? Link to comment Share on other sites More sharing options...
Everton1878 Posted December 7, 2017 Author Share Posted December 7, 2017 @Victor I'm able to access the live and service portals again now Link to comment Share on other sites More sharing options...
Victor Posted December 7, 2017 Share Posted December 7, 2017 @Everton1878 good news then We'll conduct a root cause analysis of the disruption and we'll update you with our findings... Link to comment Share on other sites More sharing options...
Victor Posted December 11, 2017 Share Posted December 11, 2017 @Everton1878 @Gary@ADL the issue you experienced was caused by a defect located in the data services (responsible for connections with the database) which runs in your instance. The defect has now been fixed and will be deployed in live instances tonight. 1 Link to comment Share on other sites More sharing options...
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