SJEaton Posted November 28, 2017 Posted November 28, 2017 Hi One of our users has reported today that they often come across messages like the one below. I have never come across this before so need some advice on what these are and what the issue might be? Thanks Sam From: E-Mail Error Notification <Neighbourhoods>Date: 2017-11-28 11:30:50ZTo: E-Mail Error Notification <Neighbourhoods>Subject: Hornbill ESP Message Processing ErrorWe have detected an error during the message decoding process for the attached inbound mail message. This could be due to the MIME decoding problem in Hornbill's software, a corrupt message from the message originator or a general communications problem. You will find the original raw RFC822 formatted message as well as other useful files attached to this message in order to help you identify the message originator and aid in debugging the problem. Please ask the originator of the message to send it to you again. If the problem persists and you are happy that this message or its attachments do not contain confidential personal or commercial information, please contact Hornbill support or your Hornbill partner if you have a valid support contract or post the problem on Hornbill's community support forum (https://forums.hornbill.com/) in order that we can investigate this problem further.Thank You. Hornbill Development Team Message tracking ID: imap4-Neighbourhoods-bc2792cb4b0a9286 The error encountered was: Failed to add message to the inbound queue. Operation[mail::addMessageToQueue] The element <body> was not expected at location '/methodCall/params/body'
Victor Posted November 28, 2017 Posted November 28, 2017 @SJEaton this is fixed in the next platform update (which will happen tonight)
SJEaton Posted November 28, 2017 Author Posted November 28, 2017 OK. So has an email not sent in these instances? I can't identify which request it relates to so can't really do anything about checking what emails didn't send? Sam
Victor Posted November 28, 2017 Posted November 28, 2017 2 minutes ago, SJEaton said: has an email not sent @SJEaton is nothing to do with "sent" emails is the incoming ones (inbound). Someone sent you (by "you" I mean your Hornbill mailbox) an email with an empty subject which triggered the processing error. You can open the RFC message attached to the notification email and see who sent it and what it was about... However, the message file is not very user-friendly ...
SJEaton Posted November 28, 2017 Author Posted November 28, 2017 I understand. So once fixed, if a customer sends an email to the Mailbox with an empty subject it will still be received yes? Sam
Victor Posted November 28, 2017 Posted November 28, 2017 @SJEaton yes, once fixed you (your Hornbill mailbox) will receive the email with the empty subject.
Matthew Puglisi Posted December 7, 2017 Posted December 7, 2017 (edited) Please delete. I just realized that my error is different that this particular case and have therefore re-posted as a new topic since I could not find another related case. Thanks, Matthew Edited December 7, 2017 by Matthew Puglisi Reposted as new topic since error type is different.
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