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Creating Requests from emails


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Hi All,

When my team try and raise a request from an email the system is able to match the name but not any other part of the email to the feilds in our progressive capture.

I suspect that is because in our captures' we dont' use the standard request details and have used customised forms to capture this info.

I was wondering if there is any guidance on how to get the raise a request from an email feature working with customised progressive capture?



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Hi @JBasey

Thanks for your post.  Yes, that is correct that it is the standard Details form that captures the contents of the email.   I'm not sure if there is a variable that might be available to use to capture this as part of a custom form.  While we wait for further feedback I would be interested to know if there is a particular reason for not using the Details form?



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