JBasey Posted October 11, 2017 Share Posted October 11, 2017 Hi All, When my team try and raise a request from an email the system is able to match the name but not any other part of the email to the feilds in our progressive capture. I suspect that is because in our captures' we dont' use the standard request details and have used customised forms to capture this info. I was wondering if there is any guidance on how to get the raise a request from an email feature working with customised progressive capture? Thanks Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 11, 2017 Share Posted October 11, 2017 Hi @JBasey Thanks for your post. Yes, that is correct that it is the standard Details form that captures the contents of the email. I'm not sure if there is a variable that might be available to use to capture this as part of a custom form. While we wait for further feedback I would be interested to know if there is a particular reason for not using the Details form? Regards, James Link to comment Share on other sites More sharing options...
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