Lyonel Posted August 8, 2017 Share Posted August 8, 2017 Hi, Did I miss something or is there a new status for feedback? I now have "rejected" which I never saw before... What does it mean? Thanks! Link to comment Share on other sites More sharing options...
Lyonel Posted August 8, 2017 Author Share Posted August 8, 2017 Actually, not new... But still, what does it mean? Link to comment Share on other sites More sharing options...
Steven Boardman Posted August 8, 2017 Share Posted August 8, 2017 Hi @Lyonel When a customer is asked to provide feedback they have the option of No Thanks this translates to Rejected for feedback It just means they have made the conscious choice not to provide feedback, rather than the feedback just expiring after a set period. Hope that helps Steve Link to comment Share on other sites More sharing options...
Lyonel Posted August 8, 2017 Author Share Posted August 8, 2017 Thanks @Steven Boardman! It does make sense, and I am glad I have nothing to change in our metrics Link to comment Share on other sites More sharing options...
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