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Unable to raise Incident via Service Desk Analyst view


Guest Sonali
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Guest Sonali

Hi, I am able to raise a incident via the service portal successfully. However since yesterday evening, I am no longer able to raise an incident via the Service Desk Anaylst view. I click on raise new incident - it then generates an incident but bypass the progressive capture. Hence creates a blank incident and doesn't associate it to any BPM.

Note: yesterday evening we downloaded the latest release

Please can someone help me

Thanks

Sonali

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Hi @Sonali

I've had this a few times and it's frequently turned out to be the Progressive Capture or Business Process is de-activated. Have a look at the list and you'll see the active state. Click on it to switch between off and on.

Regards

Doug

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