Bukola
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Posts
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Profiles
Forums
Enhancement Requests
Posts posted by Bukola
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22 minutes ago, Ruben said:
If you click the search icon, you will get the search bar.
Oops - thanks Ruben
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Can I confirm who will be impacted by this significant change - is it only internal users and NOT external customers? Can you please point me to any documentation on this please. thank you
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General question from a member of my team.
The background colour of the UI preview queue interface has changed to light blue. what was the purpose of the light blue change? thank you
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Where has the search bar moved to please? thank you
Current with a search bar
New with no search bar
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On 25/10/2023 at 17:58, Steve Giller said:
No, nothing is being removed. They are simply not yet implemented.
I believe the underlying functionality is all in place and the final update will be due in the next (or possibly next-but-one) Service Manager Update.
OK - so you are not asking customers to test that functionality.
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8 minutes ago, Steve Giller said:
@Bukola For both of these you will need to use the current UI, not the preview.
@Steve Giller those options are not being removed are they? We thought we were testing everything - apologies,
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Hi
Is there still a challenge with email? A couple of questions:
How do you apply updates to the current ticket i do not see the option - What is the change
How do you raise new tickets from the inbox - - the option has disappeared?
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@James Ainsworth thank you for your response. It looks like this won't happen anytime soon. thank you.
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Hi Hornbill team,
I would appreciate it if you can advise on whether there is any appetite for this. My organisation would find it very useful and a positive addition to the customer experience. Conscious that this was initially raised 4 - 5 years ago so I would like to think that in that time, someone has assessed this suggestion.
We would like to be able to upload the logos of all our Market Services and add them to the Customer Portal as a bare minimum. I look forward to hearing from you. thank you
Customer feedback
in Service Manager
Posted
@Stephen.whittle I know you raised this four years ago however, this is exactly what I would like to see 4 years on and wanted to know whether you received any feedback at all. thank you Bukola
@James Ainsworth @Steve Giller @AlexTumber