billster

also can't see anything in entity explorer

No Dark Mode for Workflows and Capture? TBH Dark mode looks loads better than what it did previously. But on our home page, the text is really hard to read. On light mode it shows as a white background and the font is a dark blueish colour. But on darkmode it changes the background to dark blue but doesn't change the font colour or anything else to white. And the request tracking looks like this..........

Hi is it possible to make it so you can choose a top-level category when doing request category and closure category? Like, if I want to just choose "hardware" it would not let me, you have to drill down but sometimes there isn't always a specific category for the request. Thanks

Hi Victor, thanks for your responses. this got it!

Hi Victor, I have only this rule and other rule which moves messages into a specific folder.

Hi all, I have set up a inbound routing rule which creates requests which is working fine. But we have a system whereas people report phishing emails from Outlook and it send a report to our service manager email address. But when they do this it makes a ticket. I tried these options but I cannot get it to work. subject != "Phish Alerts" subject NOT LIKE %'phish alerts'% subject NOT IN ('Phish Alerts')

Hi - after a task has been created, is it possible to assign it to someone specific if the analyst with the task cannot complete it or is it just the case of assigning the request.

Hi all, is there a way to export an incident/service request with a trail of the full timeline and reference number?

any updates?

Yesterday, 28th/08/2023 was a bank holiday in England, so perhaps it is delayed until later

Hi Steve, our Network Manager is away from work so I'll have to park this for now thanks for the information though!

thanks for the quick response Steve

Thanks Alex, we need this feature! +1 calendar view

or if it is possible to integrate SolarWinds and Hornbill to automatically log and resolve a request when a circuit becomes up and down. I see the SolarWind bridge is premium but not sure how much it costs for only SolarWinds integration.

Hi all, Is it possible to update a request from an email using a keyword rather than request reference? So we have a tool that tells us if a connected VPN site is up or down. The subject for site down would be like ................ london.domain.com is Down The subject for site up would be like ................ london.domain.com is Up but cannot figure out how to find a ticket by keywords.

Thanks James - I will have a bash of creating this through workflow.

Hi James, In Support Works you can set the 'logged on' as a future date, and when it reaches that date it gets logged automatically and starts the timers on incident. We use this a lot in Support Works for stuff like new starters and leavers, we put a incident on for the date they leave/start so the ticket arrives on the day. Thanks

Hi - is it possible when creating a ticket as an analyst you can defer the time into the future? It is possible in SupportWorks and would like to do it in Service Manager too. Thanks

Thanks for letting me know!

Is there a way to automatically create a monthly incident? So what I want to do is every 1st of the month have the system create a new ticket telling me to do something. I have got this working in Support Works so would like the same functionality in Service Manager.

oh ok makes sense, thank you. Out of interest how do you get the ID of Workspaces?

yesterday I was able to click and choose a workspace when using 'post to workspace' Hornbill automation But now it is empty, if I choose variable and input the name the BPM crashes Last Updated On : 2023-08-01 12:10:48 Xmlmc method invocation failed for BPM invocation node 's1/flowcode-9a58d65b': <methodCallResult status="fail"> <state> <code>0207</code> <service>apps</service> <operation>collaborationPostToWorkspace</operation> <error>/apps/com.hornbill.core/flowcode/fc_modules/activity_xmlmc.js(101): error X1001: Uncaught EspMethodCall::invoke: Operation[activity::activityPostMessage] The specified activity stream does not exist</error> <flowcodeError> <where>Execute</where> <filename>/apps/com.hornbill.core/flowcode/fc_modules/activity_xmlmc.js</filename> <lineNumber>101</lineNumber> <columnPos>14</columnPos> <message>Uncaught EspMethodCall::invoke: Operation[activity::activityPostMessage] The specified activity stream does not exist</message> <errorCode>1001</errorCode> </flowcodeError> </state> </methodCallResult> Hornbill automation with workspace already set as manual and has a value still work but not able to change the workspace.

Thanks I was able to sort it from the provided advise.

if I try to search a workspace I get this error Operation[indexer::indexSearch] The query syntax is not correct. index [_activitystream] blocked by: [FORBIDDEN/4/index closed]; And if I try to filter inside a workspace it says no result found