[Versioning of progressive capture]

+ 1 from us

[Using Get Asset By Type on PCF]

Hello,

I'm unable to use these feature as its locked down to 1000 assets, is there a way this can restriction can be removed 

 

[Auto login when using Single Sign On on services portal]

brilliant, all working.

 

Many Thanks

[Auto login when using Single Sign On on services portal]

Hello,

Event through we have single sign on activate when our customers click on the URL to go to the service desk portal they still need to click the login link in the top right hand corner. It does not ask for their user names and password etc but we would prefer to take them straight to they services icons.

 

Is this a bug or a setting that i can change?

[BPM Integration & Automation]

Web Calls looks like exactly what i'm after to link my BPM to my deployment tool, was there an alternative to this implemented after?

[Custom API Call]

Hello,

 

I can see the list of Hornbill iBridge integration but cant see where in the BPM process i can link to my own rest API so i can start linking the service desk BPM processes to my our own automation deployment tools. Any idea?

 

Many Thanks

 

Jo

['Could not find flowcode document' error in the business process]

Hello,

I keep getting a error detail in the BPM - flowcode ("s1"/"flowcode-3add97eb") execute: could not find flowcode document...

I've used this layout regarding get authorises in all my process so not sure why its not working on this new process. I've deleted this task and the following and recreated in order but still getting the same issue.

 

[View Activities within the Request list]

Yes, i think that would help.

We are creating activities off the back of problem tickets etc but seem to be getting lost and not as prominent as the requests etc.

 

Many Thanks

 

Jo

[View Activities within the Request list]

Hi,

 

Is it possible to see activities assigned to your team with in the request list, with the toggle ability that there for the other types (IN, SR, CH etc)

We tend to work directly off our request list so it becomes an after thought to go and view the activities via the activities screen / tab on the right hand side.

 

Cheers

Jo

[Review and Update Asset via BPM]

Hi,

 

Is there a way we can update the Assets via the BPM. I have a decommissioning processes so would like to auto update the state once the tasks have been completed.

I would also like to use the information regarding the asset in my BPM, for example use the CI name in a task description or make a decision if its a windows or a linux box etc, but don't seem to be able to pick this asset information up from up from my BPM

 

Cheers

Jo

[Asset Import Tool]

This was an issue with my proxy settings after.

I do have another issue now tho

 

When running the tool it creates the asset in my test instance as expected but it doesn’t seem to put the data from sql table in. I know its connecting to my sql table and pulling the assets through as the log writes the asset name but as you can see attached it’s only populated the general text variables ("_this a test")  and not the information pulled from the database.

 

Any ideas?

 

 

 

 

 

hornbill asset screenshots.docx

[Routing Rules Attachments]

Hello,

I created a NEW routing rule to create a service request but the ticket doesn’t include the attachment. The attachments seems to only be added on updating via an email but not for new tickets, it there a setting that I am missing?

Many Thanks

 

Jo

 

 

[Asset Import Tool]

I've just sent it over via email

 

Many Thanks

 

Jo

[Asset Import Tool]

Hi @Steve G

 

Do you have an email address i can send it too, dont want to post our Instance id on a public forum

 

Many Thanks

 

Jo

[Problem, Known Error & Release - Catalog Item Support]

Do we know roughtly when this will be implemented, i'm struggling using the current problem and release management areas and its takign forevere to plug in the questions as activties

[Asset Import Tool]

Hello,

I'm having issues using the asset import tool, i dont think it is connecting to my service manager instance. The logs are saying the following:-

[ERROR] API Call failed when retrieving Asset Class:Post /data/?method=entityBrowseRecords2: unsupported protocol scheme ""
2018/12/28 12:14:49 [DEBUG] API XML: <params><application>com.hornbill.servicemanager</application><entity>AssetsTypes</entity><searchFilter><column>h_name</column><value>Server</value><matchType>exact</matchType></searchFilter><maxResults>1</maxResults></params>
2018/12/28 12:14:49 [ERROR] Could not get Asset Class and Type. Please check AssetType within your configuration file:EOF

It is connecting to my ODBC connection fine but then throwing API errors when searching for site and customer etc

I am using my test instance and i know the user is avaiable and the API key is correct.

 

Any ideas?

Many Thanks