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Nick Brailsford

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Posts posted by Nick Brailsford

    Reports

    in Service Manager

    Posted

    Hello, 

    I am sure that this has been asked already but I couldn't find anything.  Can you let me know where the Reports have moved to please?

     

    Thanks 

     

    Nick 

    Error Loading Configuration: The specified primary entity [Imports] was not found

    in Service Manager

    Posted

    Hi There, 

    We upgraded our LDAP server last week to a new server but retained the same IP address.  Not sure if its related but the ldap sync stopped working around that time.  in the log files I get :

     

     Error Loading Configuration: The specified primary entity [Imports] was not found

     

    I have had a look around but unable to find pointers - are you able to help at all?

     

    Thanks

     

    Nick 

    IOS App will not load

    in iOS

    Posted

    Hi,

     

    the iOS app will not start up on my device, it tried to start then it closes back down.  I’ve deleted the app and reinstalled but still the same 

     

    thanks

     

    Nick 

    Report Designer

    in Service Manager

    Posted

    Hi, 

     

    I am attempting to create some reports that display requested / resolved within sla by sites for both incidents and requests with some graphs, as a way to show what each site is raising and how well the service desk are at resolving them against SLA 

    It would be great to show this graphically 

     

    Could you help please?

     

    Thanks

     

    Nick 

    Report Designer

    in Supplier Manager

    Posted

    Hi, 

     

    I am trying to get a list of all our suppliers out of Supplier Manager but i believe I need to make a join on the tables so i can see contact names.  I cant seem to make the join between the two tables i think i need (h_supplier_suppliers and h_supplier_contacts) 

     

    Could you help please?

     

    Thanks

     

    Nick 

    Adding Tasks

    in Project Manager

    Posted

    On 9/20/2019 at 9:20 AM, AlexTumber said:

    @Nick Brailsford no, they do not appear on the project overview. 

    I can see the value of this though and will pass on this requirement to our product team.

    Alex

     

    On 9/20/2019 at 2:02 PM, AlexTumber said:

    @Nick Brailsford sure. I've just checked and the description field is already a LONGTEXT field in the db so the restriction must be in the UI. I will ask our development team to change this for the next update.

    Alex

     

    On 9/26/2019 at 9:55 AM, AlexTumber said:

    Hi @Nick Brailsford,

    Yes please feel free to post up comments and ideas to the project manager forum and myself and my colleagues will do our best to answer them as quickly as we can.

    Regarding external resources; there is a resources tab currently on a project. At the moment this is limited to people (as a resource) but it's always been intended that this will expand at some point. Physical assets, possibly suppliers etc. If you have some requirements and ideas in this area we would be keen to hear them.

    When creating new tasks, the current thinking and functionality is to only let you relate these new tasks to milestones that are not 100% complete. If you relate a task to a milestone (on task creation) you are in effect saying that this task counts towards the completion of the stated milestone. The system then performs the calculation accordingly when each task that is related to a milestone is completed. So for example, I create a milestone and then I create 4 tasks and state that each of them count towards the milestone. When I complete the first task, the milestone progress is automatically updated to 25% complete. When I complete the second task, the milestone progress is 50% complete etc.

    Alex

    @AlexTumber Hi Alex, 

    We sometimes use 3rd parties to assist in delivering projects (EG we are developing processes in Service Manager and use one of your colleagues to help us develop it) i need to be able to add that resource into the project so that I can track costs and time etc for full viability.  This is more import than physical assets.

    Re Tasks - Should we not be using the progress bar in tasks then to track progress, will it automatically calculate that?  Once i have completed the task i have set this to 100% but it marked the milestone as complete.

    I have a lot of ideas and questions around this application :-) 

     

     

     

     

     

     

     

    • Like 1

    Adding Tasks

    in Project Manager

    Posted

    Hi There, 

    I am putting a project plan together that has some milestone, i want to then add some tasks to those milestone.  I did the first task no problem, now that i am adding a second task the milestone in not in the drop down menu

    Also why am i not able to change milestones / depends on Tasks after I have saved a task.

     

    Thanks

     

    Nick 

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