Gary@ADL

no probs - is this something we can add in ourselves? or is this not something i can implement at this point? thanks

yes it kept going im pretty sure - as ive deleted the workflow it will no longer let me view the ticket to double check, and im not keen to replicate as its churned out about 300 emails in about 4 minutes - im pretty sure i assigned the ticket first, then cancelled it, then deleted the workflow - ticket number was - SR00180811 if you can see anything your end. . i think it kept looping round because the node is set to un-suspend when either - the ticket is assigned, or the node expires (after 2 mins in my case), and if as you say below that that stage expiry is not becoming un-set after the process lands back on it, then it will arrive on it, find it already expired (rather than a fresh node waiting for assignment or expiry), and continue along the flow round my loop. ok so is there something a node i can use to un-set the expiry for original node? or is am i doing something wrong? am i on the right lines of what im trying to do here or is there a better node or flow i could be using? ive just muddling along as i go lol - overall im trying to generate an email notification when tickets logged via a certain flow (which is assigned to a specific catalogue item) are left unassigned for a certain amount of time - in this case its leavers so time sensitive that they are actioned. many thanks

hi @Victor yes it its a wait for owner node - no the ticket didnt have an owner (although if i recall it still blasted me with tickets even after assigning it an owner, which makes sense i suppose if my custom expression is incorrect... its going round the loop, checking for an owner, finding one so proceeding, checking if the stage expired is true which it is, and so looping back round forever. i cant seem to find an "outcome expired" option? the stage expired option seems to workm but its just that the original "suspend bpm and wait for user node" isnt resetting when the pocess loops back to it, i need it to start its expiry timer from scratch when the process loops back to it, rather than what it seems tio be doing which is resuming where it left off. thanks

ok so i got my decision working using the "is set" variable... but ive now got another problem, when it loops back round to the "suspend bpm and wait for incident owner" after the node initially expires, it isnt applying the 2 minute expiry time again, its instead just constantly looping round and has filled my mailbox with about 200 emails in 2 minutes, it doesnt stop if you cancel the ticket either you have to cancel the workflow lol any ideas? thanks

ok so ithink i can use this reference? but im not sure what the value would be? @James Ainsworth thanks

hi @Jeremy sorry to bother you, please can you adviser which entity type and task i need to be using to assign my value to a problem? i cant seem to find it in any? many thanks

Hi @James Ainsworth - sorry to bug you, im trying but cant seem to get it reference the last node outcome in my decision? please see screenshots, ive tried to reference it by setting it "lastnode outcome = Stageexpired" just typed manually, but this didnt seem to do it although i didnt try the full " &global{flowcode["stageexpired"] " value tbh but i dont think it will be that?

many thanks guys

hiu guys - can anyone please help with why this routing rule logic isnt allowed, i copied it from the wiki, the template itself is existing, im just changing the rule expression? cheers

thanks @Victor

hi @HGrigsby you can reference answers from questions within the task quite easily, i never got round to trying to reference the outcome of the task properly though, instead i just had my "success" path set a field we dont use ("logging category"), and just referenced this later down the line, thanks

any ideas on this guys? we are getting users with this error again? are we able to confirm that all services look good on hornbills end? - i have checked the hornbill status checker and its reporting no errors, thanks

hi, yes i did, they did some cursory checks but everything looks ok there end, the logging in process also worked for them, (another issue is this issue seems to be sporadic, just random users at random times), so they suggessted i mention it here to see if anyone had had similar issues and could point us at what to look at, when it fails it seems to bounce between hornbill, our federation server, and a hornbill server (https://mdh-p01-api.hornbill.com/alexanderdennis/xmlmc/sso/saml2/authorize/user/service), then it finally stops after bouncing maybe 10 times, and we get the previously attached error. we in IT also had intermitent issues getting logged into live, we get the attached error, although it would work if you tried in another browser, and would be working fine for some users while other users totally unable to get in, thanks

hi guys - we are getting a few random users (the problem seems intermittant) who are getting SAML error messages when trying to log into the service portal. ive just got the error message myself when trying to access service portal via IE, (same error after clearing browser settings/history), but it works in edge, and also works in IE through my citrix workspace, "Authorization failure: The SAML response does not have a status of 'Success', The request could not be performed due to an error on the part of the SAML responder or SAML authority. Your Identity Provider had trouble interpreting or answering the request. Please contact your IdP administrator who should be able to tell you what the problem is" thanks Gary

thanks @Jeremy i'l give this a go - much appreciated

hi guys - is it possible to have a module added into the progressive capture form that allows the analyst to link the ticket to an open problem? i know you can do it from the ticket itself and from the MI problem, but this is extra work when you just want to log a quick ticket when then auto-closes, thanks

thanks all fort your help so far

hi guys, sorry another question, please can you advise how i can refernce a task outcome (ideally the outcome, but a field from the custom capture section would do) in a later stage? i can see how to do it in a decision following the task, but id like to also do this in a later stage? ive tried using a get request info, but i cant see the business process tasks to reference the outcomes of. thanks

ah ok my mistake i though you could - thank you anyway

ok thank you

hi guys - sorry if im missing it, but i cant seem to find the node which allows you to switch from the current business process to another business process. my current process is getting a bit clogged up lol

hi guys - sorry if im revisiting this one, im just tweeking a few of our email templates and notice theirs the option to add in buttons etc to the email. is it possible to map these buttons to actions? e.g. click here to approve a change, click here to reject the change? - ive checked the wiki and it doesnt refer to them that i can see, thanks

thanks @James Ainsworth this worked perfectly

thanks @James Ainsworth - thats got me a bit further i think - im now getting this error message, edit. looks like it doesnt like my "lane column" name? do i need to use numbers eg. 1, 2, for my lane columns, rather than names (.g. received, acknowledged)? thanks thanks

thanks James - i tried this but still doesn't like it unfortunately, do we need to enable use of the new board manager on hornbill service manager somewhere? as we are still only using the old boards system, thanks