Hi,
When creating Simple Lists in Service Manager or Collaboration the order is displayed as entered. However, when using this list in a custom field via Services > Request Configuration > View Details Form > Design and adding to the Incident Details form Configuration, the list items are ordered apparently alphabetically by Name, even though they appear to have a Sequence ID value. This means the options available for selection are not in the correct order. The only way to rectify this is to edit the Label/Name and prefix it with the numeric value. Can you confirm this is a bug please?
