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gingib

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Posts posted by gingib

    Outgoing emails being blocked by mail control

    in Service Manager

    Posted

    Hi Victor,

    When we went to apply this suggested fix we got the following message:-

    SPF Check Success

     

    SPF RECORD: include:spf.mailjet.com ip4:5.153.254.63 ip4:31.210.25.132 ip4:89.16.161.57 ip4:85.232.51.207 include:spf.protection.outlook.com include:_spf.live.hornbill.com mx ptr ~all

     

    SPF OK: sender policy allows origin domain to send, matched '~all' for a SoftFail

     

    SPF WARNING: the SPF rule found matches any originating domain, which is not recommended as mail you send could be unreliable and end up in junk folders!

    Is this what you would expect to see?

    Outgoing emails being blocked by mail control

    in Service Manager

    Posted · Edited by gingib
    Remove user email address

    Hi Keith,

    We had already started to take the actions you had previously suggested (think those comments may have now been deleted).  Below is as requested:-

    Received: from live.hornbill.com (unknown [172.16.1.52])by live.hornbill.com (Postfix) with ESMTP id DE0A01401BBfor <fred.blogs@xxx.org>; Tue, 14 Feb 2017 12:39:13 +0000 (UTC)
    Date: Tue, 14 Feb 2017 12:39:11 +0000 (GMT Standard Time)
    MIME-Version: 1.0
    Subject: [SR00025194] Your request regarding "New Starter Request for ??? starting on 2017-02-14" has been logged
    X-Priority: 3
    X-Mailer: Hornbill Mailer 8.0.0.2687
    From: "IT Service Desk" <wbcitservicedesk@wokingham.gov.uk>
    To: fred.blogs@xxx.org
    Content-Type: multipart/alternative; boundary="__=_Part_Boundary_003_012019.001950"
    Message-Id: <000000000001cc01@wbcservicedesk.mail.hornbill.com>
    X-Mailcontrol-TLSQueued: g4wZfm+MR!NIMxq6Ro!sG3a5aOyRpqyiLM1WvYW2iEvzMcexbDZ9ApdNlfvZ3LKs7w5ARWlIr3v0SmYluureVePBLAzdSwFt

    Outgoing emails being blocked by mail control

    in Service Manager

    Posted

    Has there been any recent changes to Hornbill's SPF Record?  We have just discovered that our outgoing emails have been blocked by our mail control as being spoofed - this has been happening for about a week.  We have checked everything at our end and cannot find a reason for this unless you have maybe made some changes.  Please can you advise?

    Issue with raising incidents

    in Service Manager

    Posted

    Our customers are also experiencing problems with adding attachments to tickets logged via the portal.  Tickets are being logged but not following the associated Business Process and just sitting in a black hole of no team assigned without the relevant attachment

    Help required - Subscription Level Reached

    in System Administration

    Posted

    Hi,

    Not sure if this is the right place to post this but right now I will try anywhere.
    We are trying to log onto Hornbill and getting the message that we have reached organizations subscription level and should contact system administrator.
    I am a system administrator but also can't log on in order to free up lincenses.  Any suggestions would be gratefully appreciated.

    Integrated Telephone Call Handling System and Hornbill (Netcall)

    in General Non-Product Discussions

    Posted

    We have recently changed our telephone call handling system (Netcall) which has moved from an application to web based system.  As an application we could log onto Netcall and open Hornbill in one screen, however when we now try to do that we appear to be being blocked by Hornbill, which doesn’t seem to like being opened from within another web based system.

    Is there any way that this can be unblocked?

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