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gingib

Hornbill Users
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Everything posted by gingib

  1. @Victor - please could you advise on the above. Thank you. I am concerned as we have made no changes to our system yet the problem with sending email appeared approximately a week ago and have to wonder how this came about
  2. Hi Victor, When we went to apply this suggested fix we got the following message:- SPF Check Success SPF RECORD: include:spf.mailjet.com ip4:5.153.254.63 ip4:31.210.25.132 ip4:89.16.161.57 ip4:85.232.51.207 include:spf.protection.outlook.com include:_spf.live.hornbill.com mx ptr ~all SPF OK: sender policy allows origin domain to send, matched '~all' for a SoftFail SPF WARNING: the SPF rule found matches any originating domain, which is not recommended as mail you send could be unreliable and end up in junk folders! Is this what you would expect to see?
  3. Hi Keith, We had already started to take the actions you had previously suggested (think those comments may have now been deleted). Below is as requested:- Received: from live.hornbill.com (unknown [172.16.1.52])by live.hornbill.com (Postfix) with ESMTP id DE0A01401BBfor <fred.blogs@xxx.org>; Tue, 14 Feb 2017 12:39:13 +0000 (UTC) Date: Tue, 14 Feb 2017 12:39:11 +0000 (GMT Standard Time) MIME-Version: 1.0 Subject: [SR00025194] Your request regarding "New Starter Request for ??? starting on 2017-02-14" has been logged X-Priority: 3 X-Mailer: Hornbill Mailer 8.0.0.2687 From: "IT Service Desk" <wbcitservicedesk@wokingham.gov.uk> To: fred.blogs@xxx.org Content-Type: multipart/alternative; boundary="__=_Part_Boundary_003_012019.001950" Message-Id: <000000000001cc01@wbcservicedesk.mail.hornbill.com> X-Mailcontrol-TLSQueued: g4wZfm+MR!NIMxq6Ro!sG3a5aOyRpqyiLM1WvYW2iEvzMcexbDZ9ApdNlfvZ3LKs7w5ARWlIr3v0SmYluureVePBLAzdSwFt
  4. Has there been any recent changes to Hornbill's SPF Record? We have just discovered that our outgoing emails have been blocked by our mail control as being spoofed - this has been happening for about a week. We have checked everything at our end and cannot find a reason for this unless you have maybe made some changes. Please can you advise?
  5. Our customers are also experiencing problems with adding attachments to tickets logged via the portal. Tickets are being logged but not following the associated Business Process and just sitting in a black hole of no team assigned without the relevant attachment
  6. Hi @Ehsan, just updated the ticket with the error message. Thanks
  7. We are intermittently experiencing problems with error messages when trying to take tickets off hold. Affecting some tickets, not all, no pattern to why this is. Error message is attached:- Any suggestions? error.docx
  8. Please can someone provide details of what was wrong as I need to report back to my Management team about the downtime
  9. Sadly get the same message. Got one of our in house chaps working on it at the moment. Shame that there is no support available from Hornbill at 8:00 a.m. when many companies start work
  10. Hi, Not sure if this is the right place to post this but right now I will try anywhere. We are trying to log onto Hornbill and getting the message that we have reached organizations subscription level and should contact system administrator. I am a system administrator but also can't log on in order to free up lincenses. Any suggestions would be gratefully appreciated.
  11. We have recently changed our telephone call handling system (Netcall) which has moved from an application to web based system. As an application we could log onto Netcall and open Hornbill in one screen, however when we now try to do that we appear to be being blocked by Hornbill, which doesn’t seem to like being opened from within another web based system. Is there any way that this can be unblocked?
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