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Ralf Peters

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Posts posted by Ralf Peters

    Report Headings

    in Reporting

    Posted

    trying  to create a report , simple one just to  give me a list of a specific Task when and who completed it .

    Data is returned correct .

    It looks like the publishing section ignores whatever i put into the "Title to show..."   section and just puts the report name at the top.

    Also how can i change the  colums headings to something more  appropriate then field names.

     

    Thanks

     

    Ralf

    Just noticed : when i run the report the run date showing in the history  is  1 hour too fast ??

     

     

    reopen requests .. response timer started

    in Service Manager

    Posted

    ooops ,  issue was our fault ,  we missed the stop timer  steps in one of our BPMs ....  i think the  colour change  was just highlighting the issue.

    one question though, when the timers are stopped , the date it display in the information section  are the timer end dates rather than the date of the response or resolve , is that by design ?

    Thanks

    Ralf

     

     

     

     

     

     

    reopen requests .. response timer started

    in Service Manager

    Posted

    just upgraded to the latest version 823 .

    new  display of response and resolution timers.

    Tickets that have been re-opend now show the response times as red as they  seem to re calculate from the original response period.

    Why would that happen ? shouldn't the response time  still stay as being met , but the resolution timer be re-activated and ticking ?

    how can i even set the the response timer to stop , the BPM is in the closing phase ?

    if you want to have a look at this in our instance try  SR00017374

     

    Thanks

     

    Ralf

     

     

     

    Email Routing Rules

    in Service Manager

    Posted

    On ‎01‎/‎09‎/‎2016 at 3:10 PM, Victor said:

    Not at the moment. But we have a change in the 90-day roadmap to improve the functionality around routing rules. You can see the Development Roadmap on our customer portal:

    https://success.hornbill.com/hornbill/servicemanager/service/2/roadmap

    Hi Victor,

    I tried your link to look at the roapmap, asked me for Username and password , provided cummunity portal details but it does let me log in  ( unexpected error occured...)

     

    Thanks

     

    Ralf

    error sending email from request view

    in Service Manager

    Posted

    Hi ,

     

    we have some analysts that  getting errors when sendeing an email from the request view this morninig .

    a FlowCode Exception.

    Email Error Message.PNG

     

    if another analysts tries the same action on the same ticket , it works , all role assignements are the same ??

     

    any advise where to look ?

    Thanks

     

    Ralf

     

     

    documents for basic users

    in Document Manager

    Posted

    we too would be very interested in being able to publish to Basic Users, i thought it was working  but  just found out today that they can't read our FAQ ( Ooops ... ) .

    We have PDF\Docx   guides and forms that we  want to offer to our Users .

    Thanks

    Ralf

     

    availability unavailable

    in Service Manager

    Posted

    Hi,

    upgraded to latest version this morning,  i seem to have lost the ability to   change the availability for my full users  under admin  module , the drop down list is empty , still able to do it on idividual bases in the live portal.

    Tried IE , Chrome same result

    Thanks

     

    Ralf

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