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Average time to Resolve


Prathmesh Patel
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Guest NadeemMazhar

Hi Prav,

The reason why there are no values displayed is because in your instance, there are no requests in a resolved state. In order to have values shown, we must use the query tool to also query closed requests as per below:

(h_status = 'status.resolved' OR h_status='status.closed')

 

Kind regards

Nadeem

 

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