Prathmesh Patel Posted February 8, 2017 Share Posted February 8, 2017 Hiya, does anyone run Weekly/Monthly Average time to Resolve reports? I've just attempted to set up a measure, but do not get any results. Link to comment Share on other sites More sharing options...
Guest NadeemMazhar Posted February 8, 2017 Share Posted February 8, 2017 Hi Prav, The reason why there are no values displayed is because in your instance, there are no requests in a resolved state. In order to have values shown, we must use the query tool to also query closed requests as per below: (h_status = 'status.resolved' OR h_status='status.closed') Kind regards Nadeem Link to comment Share on other sites More sharing options...
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