Average time to Resolve

[Prathmesh Patel]

Hiya, does anyone run Weekly/Monthly Average time to Resolve reports?

I've just attempted to set up a measure, but do not get any results.

[Guest NadeemMazhar]

Hi Prav,

The reason why there are no values displayed is because in your instance, there are no requests in a resolved state. In order to have values shown, we must use the query tool to also query closed requests as per below:

(h_status = 'status.resolved' OR h_status='status.closed')

 

Kind regards

Nadeem