m.vandun Posted January 5, 2017 Share Posted January 5, 2017 Hi, We're experiencing an issue when we cancel a ticket. It seems that the assigned tickets are not being cancelled as well. These are all tasks that are being created by the BPM. Regards, Mark Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 5, 2017 Share Posted January 5, 2017 Hi Mark, There is an application setting that controls this. Can you check the following setting to make sure that this has been turned on? Regards, James Link to comment Share on other sites More sharing options...
m.vandun Posted January 5, 2017 Author Share Posted January 5, 2017 Hi @James Ainsworth, I've checked the setting and it is set to on. Regards, Mark 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 5, 2017 Share Posted January 5, 2017 Thanks Mark. I will make sure that the team are aware. James Link to comment Share on other sites More sharing options...
Guest Ehsan Posted January 6, 2017 Share Posted January 6, 2017 Hi @m.vandun, Thank you for bringing this to our attention. I have raised a defect for - Activities against a cancelled request are not cancelled despite enabling the App Setting. We will let you know through Release Notes when we have resolved this defect. As a workaround, I hope that you can manually delete these Tasks for cancelled requests. Thanks, Ehsan Link to comment Share on other sites More sharing options...
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