derekgreen Posted November 16, 2016 Share Posted November 16, 2016 We have just started using Hornbill in a Live environment, hope this will be an easy fix for someone out there. When my colleagues on Service Desk use the Raise New button to log a call - we are only using Incidents and Requests for the moment - the calls are logged but they aren't following the same process as calls logged on the portal. For example, the options to assign the call and amend the priority are not being displayed, and no notifications are being sent.. Any advice? Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now