derekgreen Posted November 15, 2016 Share Posted November 15, 2016 I have added a new full user to our list of call assignees in Service Desk. However, I am unable to see his name in the drop down list of users when I want to assign a call to him. I have granted this user as many rights as his role requires. We are limited to ten user licences, but I had no issues when creating him as a user so I'm not sure what the issue is. I have attached a snip of his security settings. Link to comment Share on other sites More sharing options...
Conor Posted November 15, 2016 Share Posted November 15, 2016 Hi Derek This sounds like it may be to do with the team membership rather than the rights, the process may have assigned the request to a particular team and the new user may not be a member of that team. Is the team name Service Desk and you have assigned the new user to that team? Thanks Conor Link to comment Share on other sites More sharing options...
derekgreen Posted November 16, 2016 Author Share Posted November 16, 2016 My mistake, schoolboy error! Thanks Conor. Link to comment Share on other sites More sharing options...
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