derekgreen Posted November 15, 2016 Share Posted November 15, 2016 I have added a new full user to our list of call assignees in Service Desk. However, I am unable to see his name in the drop down list of users when I want to assign a call to him. I have granted this user as many rights as his role requires. We are limited to ten user licences, but I had no issues when creating him as a user so I'm not sure what the issue is. I have attached a snip of his security settings. Link to comment Share on other sites More sharing options...
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