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Can't see new user from list of assignees


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I have added a new full user to our list of call assignees in Service Desk. However, I am unable to see his name in the drop down list of users when I want to assign a call to him. I have granted this user as many rights as his role requires. We are limited to ten user licences, but I had no issues when creating him as a user so I'm not sure what the issue is. I have attached a snip of his security settings.


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Hi Derek

This sounds like it may be to do with the team membership rather than the rights, the process may have assigned the request to a particular team and the new user may not be a member of that team. Is the team name Service Desk and you have assigned the new user to that team?



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