Setting up the external portal

[Guest]

Hi Guys

Up until now I have been using the Internal service portal only, I now have a requirement to use the external portal.

I have had a look at the 'manage portals' page in the admin utility however cannot figure out how to set it up.

Any tips or guidance to get me started.  I need to know what the URL is and how to configure user access etc?

Cheers

Adam

[Martyn Houghton]

@Adam Haylock

URL format for the external customer portal is normally https://customer.hornbill.com/.

I know we had issue initially as we had not added Service Manager Authorised Guest role to the customer account under Home> System> Manage Portals> Portal Accounts> customer.

Then it was a matter of setting up individual accounts Guest Accounts.

Cheers

Martyn