Adding pictures to document

[m.vandun]

Hi,

I'm experiencing an issue where i'm unable to add pictures to a document. I tried the upload option and also the weblink option. In the part when edditing the document the new picture is shown, but after saving there are no pictures shown anymore.

Does anyone experience the same issue?

Mark

[TrevorHarris]

Hi,

I don't see any problems with embedding images in documents myself, I would recommend uploading the image rather than attaching a weblink as the weblink could potentially be blocked from the site you are linking from.

Could you let me know what version of document manager you are on and also what browser you are having problem with?

Thanks

Trevor

[m.vandun]

Hi Trevor,

I tried uploading but it gave the same result. I've made a screencapture of the steps i'm taking: http://screencast.com/t/RoGLRwTQ

We're on Version: 1.5.0 i'm using Chrome.

Mark

[TrevorHarris]

Thanks for posting the screencapture, from it it seems like the problem occurs when you replace an already existing image with another image.  I am able to recreate this and verify that there is a problem here, we will investigate this and will let you know when we have a fix for it.

In the meantime you can work around this problem by deleting the existing placeholder image before uploading the new image and then it should work correctly.

Apologies for any inconvenience caused.

Thanks

Trevor

[James Ainsworth]

Hi @m.vandun

I just wanted to let you know that our development team have provided a fix that should correct this issue.  This will be available in the next Collaboration update to your instance. 

Regards,

James