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Self Service Queries


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I do apologise for the amount of question's i am going to ask... things that have popped up whilst working on the Self Service Portal.

  1. We have a huge number of Applications, managing which Service users are able to see is another job in itself... so I was wondering if I could request a new feature to have Sub Services or Sub Catalogs. At the moment we have each Application (based on their Resolver Groups) seperated and there is loads (alongside standard IT services)

    Laptop / Deskop
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We are currently looking at a change to make use of the existing Service Categories and provide some additional displays on the Portals based on these categories.  This Service Category can be set within the Service Details.  

Is this the type of option that you are looking for?

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