Guest Posted July 4, 2016 Share Posted July 4, 2016 As I am building in additional services into my Enterprise Service Desk (HR, FM, Payroll) for example I will be setting up a single starter process viat the portal. So the manager of the new starter will have a single form to fill in that will generate actions for IT, HR and Payroll for example. I have a few questions around the configuration: 1: Can you log separate Service Requests off the back of one portal request? 2: Can you log one Service Request and then assign out individual activities? 3: Does the portal form have the ability to 'Save & Return' as the from will now be more complex and might not be submitted in one go? 4: Could the new starter access the portal and update with personal information before they start working at the organisation? 5: Can you automate an email to a Service area that isnt currently using Hornbill? Many Thanks Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now