JayFlint Posted May 9 Share Posted May 9 Hi, Was there a hornbill update yesterday as I noticed that all on hold calls are now bold, since that update our 'call quality check' activity no longer works correctly. As when assigning it to a team it will not let you finish the activity even know all perquisites are completed. We check all the boxes then it should automatically ask what team you would like to assign the ticket too however, upon selecting a team and clicking the Green complete button nothing happens. This was working normally on Tuesday for example and I have checked and we haven't made any changes ourselves. Any ideas? I was able to get round this yesterday by refreshing the page and then trying the activity again and it would then work, but now the activity will not "complete" at all. Link to comment Share on other sites More sharing options...
Nanette Posted May 9 Share Posted May 9 We have identified a defect and are currently working on fix. We will provide any update as soon as we have any further information. Please bear with us. Link to comment Share on other sites More sharing options...
Nanette Posted May 9 Share Posted May 9 @JayFlint We've released a fix to resolve this issue. Please accept our sincere apologies for any inconvenience this may have caused. 1 Link to comment Share on other sites More sharing options...
JayFlint Posted May 9 Author Share Posted May 9 @Nanette - Many thanks, yes looks like it's working again. Thanks for your help. 1 Link to comment Share on other sites More sharing options...
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