GJ06 Posted May 8 Share Posted May 8 Hi all, Got the feeling Hornbill techs might be a little busy today, but a glitch we have noticed this morning is the "unlocking" of actions in the UI when an Analyst logs a ticket only unlock when the screen is refreshed. Before hand based on workflows and input the various actions we lock would unlock when a specific task was completed automatically in the UI without intervention. Now it seems an F5 is needed between actions. For instance, we lock resolve until a category has been picked. Once categorised the resolve action unlocks. If we pick a category from this morning we need to refresh the screen after. Link to comment Share on other sites More sharing options...
Nanette Posted May 9 Share Posted May 9 @GJ06 please can you let us know how things are today? are you still seeing the above issues? Link to comment Share on other sites More sharing options...
Peter Clough Posted May 9 Share Posted May 9 They've finished for the day, but it does seem to have resolved for us. 1 Link to comment Share on other sites More sharing options...
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