Working Time Calendar - Exclusion Times

[will.good]

Hi,

Can we raise an enhancement to add times to System Exclusions on the Working Time Calendars?

Use case would be where we have different opening hours (for a Bank Holiday for example) we could add a Holiday in from 16:00–23:59 so that Live Chat could close at that time.

We have this currently in our Telephony provider - just means we can add in days when we might have different opening hours all in one go rather than having to amend the Working Time Calendar to cater for early closures/ late openings (and then to remember to change it back!)

This is how we would enter it for our telephony system

[Steve Giller]

I'm not sure whether this is something we can offer against Working Time Calendars, but we have passed this over to development for assessment.

[NeilWJ]

Hi @will.good,

Had a look at this. Not possible to implement with current backend service. I have asked the platform team if it is something they can add support for which would have to go into their queue at whatever priority they decide to give it, then we can make the UI changes. Will update you once they get back with their feedback.

Cheers