will.good Posted April 3 Share Posted April 3 Hi, Can we raise an enhancement to add times to System Exclusions on the Working Time Calendars? Use case would be where we have different opening hours (for a Bank Holiday for example) we could add a Holiday in from 16:00–23:59 so that Live Chat could close at that time. We have this currently in our Telephony provider - just means we can add in days when we might have different opening hours all in one go rather than having to amend the Working Time Calendar to cater for early closures/ late openings (and then to remember to change it back!) This is how we would enter it for our telephony system Link to comment Share on other sites More sharing options...
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