Embedded media not able to be played in FAQ

[Berto2002]

I have some FAQ articles that have a media link. I have just discovered they are not playable. When one opens the section, the media player is shown but the play icon is greyed-out. Is this something my end or Hornbill end?

The config just has a media link:

That link plays fine when pasted into the browser

The document is stored on an area of SharePoint accessible to all ICT users (and thus myself).

[Steve Giller]

15 minutes ago, Berto2002 said:

The document is stored on an area of SharePoint accessible to all ICT users

I'm fairly certain that any embedded media items have to be publicly available, in the same way that images do.

[Berto2002]

@Steve Giller I'll challenge on that statement. We used to have these media linked into FAQ from my own document library in Microsoft Stream which is inside our MS tenancy and they worked. It also does not make sense to require FAQ to be public documents as very few businesses would want their private information published to the world and it's bots.

No mention of permissions here in Wiki: Service FAQs - Hornbill and very little information at all in the new Document Library: Services (hornbill.com)