The Customer Portal

[Cigdem Turner]

We are having a service that has been switched off, but tickets should still be visible to the customer for reference.

is there any chance for the customer to see the old tickets are created by themselves when the service switch off.

Thanks,

Cigdem

[Martyn Houghton]

@Cigdem Turner

If you retire the catalogue items under the service, so new requests are not able to be logged, but not the service itself then the customers will still be able to access their current and closed requests under the service.

We then use the service availability setting to set it as Impacted advising them the service is retired and pointing them in the direction of the new service (if there is one). Then eventually we will then retire the service as well.

Cheers

Martyn