Service Manager Configuration for Team Members

[Amanda Durgan]

• Hi

I am having an issue with Team members not getting the option to assign to a team that they are a member of?  They all show as Members and have 'enable assignment' enabled in the Service Desk Team configuration.  They also have the role 'Service Request Assignee' and 'Incident Assignee' assigned.  I have checked the workflow and it has the correct Team in there.

Any ideas what this may be and where else I need to look please?

Thank you as always.

 

[Jim]

@Amanda Durgan 

Are they set as a supporting team for the service as shown here 

[Amanda Durgan]

Perfect - that is what I was missing.

 

Thank you Jim!