Amanda Durgan Posted November 24, 2023 Share Posted November 24, 2023 Hi I am having an issue with Team members not getting the option to assign to a team that they are a member of? They all show as Members and have 'enable assignment' enabled in the Service Desk Team configuration. They also have the role 'Service Request Assignee' and 'Incident Assignee' assigned. I have checked the workflow and it has the correct Team in there. Any ideas what this may be and where else I need to look please? Thank you as always. Link to comment Share on other sites More sharing options...
Jim Posted November 24, 2023 Share Posted November 24, 2023 @Amanda Durgan Are they set as a supporting team for the service as shown here Link to comment Share on other sites More sharing options...
Amanda Durgan Posted November 24, 2023 Author Share Posted November 24, 2023 Perfect - that is what I was missing. Thank you Jim! 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now