How can i get an email sent to a team on a form?

[Sandip Bhogal]

Hi,

I have created an Hornbill automation on workflow, I want an email to be sent out to specific team not the customer, below is screenshot of available options, im not sure which option would work for this, needed help. 

 

What task should i use for this? need to have email sent to a internal team

 

 

Would appreciate your help. 

Many thanks

Sandip

[James Ainsworth]

Hi @Sandip Bhogal

Thanks for your post.

I believe that what you need to start with is automation to Get Email Address for Group Members. This will return a comma separated list of email addresses.

 

Following this, you can then use the Email External Address automation.  On this automation you will want to use the Variable option on the External Addresses option.

 

I hope this helps.  Let us know if this works for you.

 

[Sandip Bhogal]

Hi James,

Thanks for getting back i've now made some changes below, haven't tested it out yet just wanted to check with you first if there done correctly. 

I've made 2x Automations:

 

 

Directors email confirmation automation looks like:

 

Let me know if i missed out on anything else before i can test this.

Thanks

Sandip

[Sandip Bhogal]

When i added the automations seems like there was another process which got lost whilst having this inplace, the system was meant to send an email to the director it did not work due to these changes. Maybe i did something wrong? Have sent you the screenshots above. 

Thanks

Sandip

[Sandip Bhogal]

upon approval it need to go to fixed email address, there is no need to fetch email address from the system, is there a simple way to make this happen? 

[James Ainsworth]

Hi Sandip,

If you only need to send the email to a fixed list of users then you can just use the Email External Address.  Have the option set to manual and then you can list the email address separated by commas.   

[Sandip Bhogal]

its so strange like when I added Hornbill automation:

 

 

after i tested this, the ticket email goes through, but it closes the request automatically, something is not letting it work fro this hornbill automation, i dont know what it is. 

 

and when i delete this hornbill automation the processes start working properly again, just lacks that email confirmation to be sent to MyTapSupport team

Is there anything you reckon i need to take off?

 

[James Ainsworth]

I can't see any reason why your workflow would change behaviour from adding this one node.  As you are a Premier Success customer, you might want to raise a support request directly with Support so that they can have a closer look.