Adding multiple co-workers to a ticket?

[Fizza]

Hi,

 

In our orgnisation there's a few workflows that require a specific group of people to have access to the ticket, this being the same group every time and this list of users being updated semi regularly. Currently we have these nodes on the required workflows and have to manually update every workflow whenever this list changes.

 

 

Is there anyway that I'm missing that we can add multiple users as a co worker on a ticket so that we only have to update one list (instead of multiple!)

 

Thanks!

Fin

[James Ainsworth]

Hi Fizza, 

Thanks for your post.  Can I ask when you say adding a co-worker to a ticket, are you adding them as a Connection or a Member?  

[Berto2002]

On 20/10/2023 at 16:07, James Ainsworth said:

are you adding them as a Connection or a Member

Connections. They are Basic Users. The use case is to allow a select pool of (secretarial) people to access Requests that are raised by senior members of staff; so when the exec says, "please sort that out for me" they can read and interact with the request.