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Reports time columns 1 hour out 6 months of the year - anything we can do?


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Posted

Our managers use various reports and have asked if the times in the date time columns can be adjusted so they aren't 1 hour out for 6 months of the year. 
We have tickets that were logged at 07:30 but showing as 06:30 currently in the excel reports that are produced. 

Our regional settings are set to GMT, but I wasn't sure if there was anything we could change for it to account for British summer time? Like how the front end application adjusts?

Posted

@George Warren

Configure your reports to run (assuming you are scheduling them), or your users profiles (if they are running them in real-time) to the correct timezone, that includes the adjustments for daylight savings, these should then work as you would expect. 

Gerry

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