billster Posted October 9, 2023 Share Posted October 9, 2023 Hi all, I have set up a inbound routing rule which creates requests which is working fine. But we have a system whereas people report phishing emails from Outlook and it send a report to our service manager email address. But when they do this it makes a ticket. I tried these options but I cannot get it to work. subject != "Phish Alerts" subject NOT LIKE %'phish alerts'% subject NOT IN ('Phish Alerts') Link to comment Share on other sites More sharing options...
Victor Posted October 9, 2023 Share Posted October 9, 2023 @billster first thing I would check is the rule order... have a look if the email is not actually processed by another rule that is higher in the order list... EDIT: actually, looking again at what you tried, looks like an incorrect expression. You need subject NOT LIKE '%phish alerts%' ... so you enclose the whole criteria with quotes, including % 1 Link to comment Share on other sites More sharing options...
billster Posted October 9, 2023 Author Share Posted October 9, 2023 Hi Victor, I have only this rule and other rule which moves messages into a specific folder. Link to comment Share on other sites More sharing options...
Victor Posted October 9, 2023 Share Posted October 9, 2023 @billster I have edited my reply above, looks like an incorrect expression. Link to comment Share on other sites More sharing options...
billster Posted October 11, 2023 Author Share Posted October 11, 2023 Hi Victor, thanks for your responses. this got it! Link to comment Share on other sites More sharing options...
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