Inbound routing rule help

[billster]

Hi all,

I have set up a inbound routing rule which creates requests which is working fine.

But we have a system whereas people report phishing emails from Outlook and it send a report to our service manager email address. 

But when they do this it makes a ticket. I tried these options but I cannot get it to work.

 

subject != "Phish Alerts"

subject NOT LIKE %'phish alerts'%

subject NOT IN ('Phish Alerts')

 

 

[Victor]

@billster first thing I would check is the rule order... have a look if the email is not actually processed by another rule that is higher in the order list...


EDIT: actually, looking again at what you tried, looks like an incorrect expression. You need subject NOT LIKE '%phish alerts%'  ... so you enclose the whole criteria with quotes, including %

 

[billster]

Hi Victor, I have only this rule and other rule which moves messages into a specific folder.

[Victor]

@billster I have edited my reply above, looks like an incorrect expression.

[billster]

Hi Victor, thanks for your responses. this got it!