Changing Mailbox

[Jamie Talbot]

Hi,

 

I have created a new shared mailbox with platform configuration

 

I'm just wondering how I can make this my new default mailbox because I can't seem to find the setting to change this. Below shows the new option not appearing:

 

Any help would be very much appreciated.

 

Best Regards

Jamie

[Jim]

Hi @Jamie Talbot Go into the service via service portfolio and then edit info and you can set a default mailbox per service here

[Jamie Talbot]

Hi @Jim,

 

Thanks for your reply.

 

This doesn't seem to have fixed the issue. I've changed the default mailbox in all services but in the tickets it's still defaulting to the old mailbox without showing me the new one.

 

Best Regards

Jamie

[Jim]

Do you have rights to the mailbox? it's in platform config, shared mailboxes