View Count on Documents

[will.good]

Hi

Is there any way to see view count / view history on documents? We link to quite a lot of self-help documents in our ICs so would be good to see how many people are clicking through to these. Tagged as an enhancement, as I've had a look around and cannot see any way to see this currently.

[AlexTumber]

@will.good thanks for your post.

Document Manager is not designed/intended to be used as a knowledge base, so capturing things like view count/history etc is not something that is available, nor something that is currently on, or ever likely to be on our roadmap. 

I believe what you are after here is knowledge article functionality. Phase one of our new knowledge base functionality will be released in a Service Manager update in the coming weeks and includes these sorts of features that you are looking for.

Alex