Cards not showing current owner of ticket

[Mosh]

Hi 

We have cards on a board that do not have the correct owner image.

There are cards not showing any owner where there is one on the ticket and also cards showing a different owner to what it currently is on the ticket.

Any help would be greatly appreciated.

Mosh

[TrevorHarris]

Hi,

By default if the card is set up correctly it will automatically sync the user on the board with the request, a couple of thing you can check if that is not happening:

• Firstly check in the BPM operation that the Add node that's creating the card has the Originating Application set to Service Manager and the key set to the request Id, this is necessary for the linking process to work correctly
• Secondly, check that the automatic syncing hasn't been disabled - this can be done from the board page by opening the Board Config popup from the dropdown menu in the top right and ensuring the  Disable syncing data from different Applications option is not ticked.

Thanks

Trevor

[Mosh]

Hi Trevor

Thanks for getting back to me so promptly.

This issue doesn't impact all cards.

Of the ones that are impacted, the Originating Application is set to Service Manager and the key is set to the request Id in the add node within the live instances of the processes.

Automatic syncing has also not been disabled

Could anything else be causing this?

Thanks

Mosh

[Mosh]

Just out of intertest - is anyone else experiencing this problem?

[Gareth Cantrell]

+1 this has recently been brought to our attention and seems to affect cards going back to July last year

[TrevorHarris]

I believe this is a known issue where the owner is not being added/updated on the card which is currently being investigated by the team

[Berto2002]

I think the sync only sync status etc not other bespoke previously-added information