Josh.F Posted July 10, 2023 Share Posted July 10, 2023 Hi all, Having some issues with an auto task I created, it worked previously, but after a day or so it keeps coming up with the error (pictured below) I have a get request details node right at the beginning of the process and no doesn't want to pull the request owner. an owner is assigned to the request I am using to test this auto task. Link to comment Share on other sites More sharing options...
Steve Giller Posted July 10, 2023 Share Posted July 10, 2023 23 minutes ago, Josh.F said: I have a get request details node right at the beginning of the process Is that at the start of the Auto Task process, or the Request Process? Does the Request Owner have all the relevant details populated - specifically First Name as that is mentioned? Link to comment Share on other sites More sharing options...
Josh.F Posted July 10, 2023 Author Share Posted July 10, 2023 Just now, Steve Giller said: Is that at the start of the Auto Task process, or the Request Process? Does the Request Owner have all the relevant details populated - specifically First Name as that is mentioned? its at the start of both and yes all of our analysts have their information filled in correctly. Link to comment Share on other sites More sharing options...
Josh.F Posted July 11, 2023 Author Share Posted July 11, 2023 18 hours ago, Steve Giller said: Is that at the start of the Auto Task process, or the Request Process? Does the Request Owner have all the relevant details populated - specifically First Name as that is mentioned? just to let you know this has been solved - turns out for some reason I needed to use the Owner (for tasks) field to pull the UserID Link to comment Share on other sites More sharing options...
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